简历请投：hr@promega.com.cn
联系电话：010-58256268           联系人：蒋女士


基本职责:
1.        学习通过电话、计算机（电子邮件和互联网）为客户和经销商提供与本集团相关的Promega产品和相关应用的技术支持。
2.        根据公司和部门的指导方针，跟踪、记录和记录来自于Promega联系管理系统的技术咨询的相关信息。
3.        按要求对客户电话进行跟踪。
4.        与美国Promega公司的技术服务部进行合作、沟通和联络，以解决必要的技术问题。
5.        学会作为客户和Promega各部门之间的联络人，包括Promega USA的技术服务部，以完善现有的产品，并寻求新产品和程序的建议。
6.        在新产品上市时接受新产品及相关应用的培训和技术支持。
7.        学会管理时间，完成分配的项目工作，但不是在电话时间内完成(项目工作包括上述2- 6项基本职责，以及偶尔的工作项目，包括但不限于客户跟踪电话，翻译/校对技术文献，发展对Promega产品，资源和流程的了解，等等)。
8.        发展客户服务和信息管理技能。

临时职责:
1.        翻译、校对和编辑技术和市场支持文献，包括但不限于技术公告/手册、分析证书和Promega 注释文章。
2.        学会协助开发、展示和观看技术培训、讲座和研讨会，向北京Promega员工、经销商、客户和其他技术服务科学家进行培训。
3.        根据需要拜访客户，帮助解决故障。

必要资格：
1.        博士学位，分子生物学，细胞生物学，蛋白质生物化学或相关领域。
2.        4年以上实验室工作经验，了解分子生物学、细胞生物学和/或蛋白质生物化学的核心应用。
3.        能够以清晰简洁的方式讨论实验设计、技术和结果的基本原理、原理和技术理论。
4.        优秀的中英文口头和书面沟通能力。
5.        具有良好的客户服务技能，并乐于为客户提供支持。
6.        具备技术能力，能够及时掌握技术知识，解决客户提出的技术问题，并以乐于助人、礼貌、积极、专业的态度向客户反馈信息。
7.        能够在适当的监督下独立工作，有团队合作的能力。

优先资格:
1.        高度自我激励;一个独立的劳动者。
2.        广泛的技术基础;能够有效地沟通各种技术。
3.        具备口头陈述、教学、培训和技术写作/编辑技能。
4.        资源意识——知道去哪里寻找答案。

身体要求:
1.        连续使用电脑，使用键盘和鼠标，以及能够在打电话的同时使用电脑。
2.        能够经常准确地与客户进行电话沟通。
3.        旅行的能力。

ESSENTIAL DUTIES:
1.        Learn and provide technical support on Promega products and related applications associated with this group via telephone, computer (e-mail and internet) to customers and distributors.
2.        Track, record and document relevant information from technical inquiries on Promega\'s contact management systems as defined by corporate and department guidelines.
3.        Perform follow-up on customer calls as required.
4.        Collaborate, communicate and liaise with Technical Services Department at Promega USA to resolve technical issues as needed.
5.        Learn to act as a liaison between the customer and various departments at Promega, including Technical Services Department at Promega USA to refine existing products and pursue suggestions for new products and procedures.
6.        Receive training and provide technical support on new products and related applications as new products are launched.
7.        Learn to manage time to accomplish assigned project work not completed during phone time (project work includes essential duties #2-#6 above as well as items under occasional duties including, but not limited to customer follow-up calls, translating/proofing technical literature, develop understanding of Promega products, resources and processes, etc.).
8.        Develop customer service and information management skills.

OCCASIONAL DUTIES:
1.        Translate, proof and edit technical and marketing support literature including, but not limited to, Technical Bulletins/Manuals, Certificates of Analysis and Promega Notes articles.
2.        Learn to assist with the development and presentation of and observe technical training, lectures and seminar programs to Promega Beijing staff, distributors, customers and other Technical Service Scientists.
3.        Visit customers to help troubleshooting as needed.

MANDATORY QUALIFICATIONS:
1.        PhD degree in molecular biology, cell biology, protein biochemistry or related area.
2.        Minimum 4 years lab experience and proven knowledge and understanding of core applications of molecular biology, cell biology and/or protein biochemistry.
3.        Ability to discuss fundamentals, principles and technical theory of experimental design, techniques and results in a clear and concise manner.
4.        Excellent verbal and written communication skills in both English and Chinese.
5.        Customer service skills with a dedication to customer support.
6.        Technical competency with the ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner.
7.        Ability to work independently with moderate supervision as well as proven team participation skills.

PREFERRED QUALIFICATIONS:
1.        Highly self-motivated; an independent worker.
2.        Broad technical base; able to communicate effectively about a wide variety of technologies.
3.        Previous skills in oral presentations, teaching, training and technical writing/editing.
4.        Resource awareness - know where to go to find answers.

PHYSICAL REQUIREMENTS:
1.        Continuous use of the computer, using the keyboard and mouse, as well as the ability to use the computer simultaneously while on the telephone.
2.        Ability to frequently and accurately communicate with customers via the telephone.
3.        Ability to travel.

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