最近录用了一篇IEEE Access ，版权转移后收到邮件说IEEE Account中的主邮箱地址与投稿时的邮箱不匹配。请问投稿时在期刊官网注册的账号和IEEE Account 不是一回事吗？我还需要重新注册一个IEEE Account 吗？

邮件原文如下：
Dear Mr. XXX

IEEE Publishing Operations received your article, "XXX," DOI (identifier) 10.1109/ACCESS.2020.2990912, for publication in IEEE Access. IEEE will be contacting you periodically with updates on the progress of your article through the production process.

Communication with IEEE Publishing Operations Staff through the IEEE Author Gateway requires a free IEEE Account. This IEEE publishing account is different from the ScholarOne Manuscripts account you may have created for peer review, as IEEE and ScholarOne are different organizations.

You are receiving this email message because we could not match the information provided with your article with that in an IEEE Account. There are three likely reasons for this, each easily correctable:



I. You Do Not Have an IEEE Account

1. If you do not already have an IEEE Account, you will need to create one at the URL below, using the exact email address listed below. We suggest you use copy-and-paste from this email message into your IEEE Account to prevent typing errors. Please do not create a duplicate IEEE Account if you already have one, as this may cause some delay.

xxx358@163.com

https://www.ieee.org/profile/pub ... t/showRegister.html

2. The application will automatically link your article to the newly created IEEE Account. At this time we would like you to verify this by logging into the IEEE Author Gateway at the following URL, using your IEEE Account credentials:

<https://authorgateway.ieee.org>

3. If you do discover an issue please send an email to authorgatewayhelp@ieee.org explaining the problem.

Please do NOT send us your IEEE Account user ID or password. IEEE will never ask you for your IEEE Account log in information, as this would be a security issue.



II. You Have an IEEE Account

You already have an IEEE Account, but the email address information submitted with your article, perhaps during the peer review process, did not exactly match that in your IEEE Account.

You have two choices on how to remedy this situation:


A. Change Your IEEE Account to Match the Information Below

The email address we received with your article is as follows:

xxx358@163.com

1. To change your IEEE Account primary email address, please go to your IEEE Account at the URL below and update it with this email address as your PRIMARY email address. We suggest you use copy-and-paste to prevent any typing errors.

https://www.ieee.org/profile/public/login/publiclogin.html

2. The application will automatically link your article if your IEEE Account matches the above identification information. At this time we would like you to verify this by logging into the IEEE Author Gateway at the following URL, using your IEEE Account credentials:

<https://authorgateway.ieee.org>

Please do NOT send us your IEEE Account user ID or password. IEEE will never ask you for your IEEE Account log in information, as this would be a security issue.


B. Have IEEE Publications Change Your Article Information to Match Your IEEE Account

1. If you would like your IEEE Account primary email address to be updated in our editorial application please inform us at authorgatewayhelp@ieee.org.

2. We suggest you go to your IEEE Account and copy your primary email address and paste this information into your email message, this will prevent typing errors.

3. We will use the information you send us to link your IEEE Account with your article. IEEE will respond to you to confirm that your IEEE Account is now linked to your article, or to request additional information to assist in this process.

Please do NOT send us your IEEE Account user ID or password. IEEE will never ask you for your IEEE Account log in information, as this would be a security issue.



III. You Already Have an IEEE Account and You Cannot Log In

1. If you think you have an IEEE Account, but have forgotten your user ID and/or password, please use the URL below for help. If you continue to have difficulty accessing your account, please inform us at authorgatewayhelp@ieee.org and we will direct your request to the appropriate customer service area.

https://www.ieee.org/profile/public/login/publiclogin.html

2. Once your IEEE Account access is resolved, the IEEE Customer Service group will inform us. IEEE will respond to you to confirm that your new IEEE Account is now linked to your article, or to request additional information to assist in this process.




Thank you,


IEEE Publishing Operations
445 Hoes Lane
Piscataway, NJ 08854


This email is for information only.

Please do not reply to this email as it will not be acknowledged.  For any questions or comments relating to the above request, please contact IEEE at authorgatewayhelp@ieee.org 返回小木虫查看更多