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[½»Á÷] English at work£¨44£© ÒÑÓÐ1È˲ÎÓë

Anna: It's frozen. Nothing will work¡­
Tom: Yeah and all my football scores ¨C I mean company accounts have
disappeared.
Paul: Can anyone get their computers to work? Or is just me?
Narrator: »¶Ó­»Øµ½ Tip Top óÒ×¹«Ë¾£¬ ÄãÌý£¬ºÃÏñµçÄÔ³öÎÊÌâÁË¡£´ó¼ÒµÄ×ÊÁÏÔõô¶¼Ã»ÓÐÁË£¿Õâ¿ÉÊǸö´óÎÊÌ⣬˭Äܰïæ½â¾öÄØ£¿
Denise: Leave it to me I'll sort it out. (Pressing computer keys) You just need to switch it off¡­ and on again¡­ like that.
Anna: Hold on, let's check... Denise! All my documents have gone now!
Denise: Oh, sorry, I was just trying to help. You'll have to call I.T. Support, look, here's their number.
Anna: 'It' Support?
Narrator: No Anna, ²»ÊÇ 'IT', ÊÇ I.T. Support ¨C information technology ÐÅÏ¢¼¼Êõ£¬ÓÐʱҲ½ÐµçÄÔÖ§³Ö computer support. ´ó¶àÊý¹«Ë¾¶¼ÓÐÕâ¸ö²¿ÃÅ¡£ËûÃÇÄܰïæ½â¾öµçÄÔÎÊÌ⣬Èôó¼ÒµÄ¹¤×÷»Ö¸´Õý³£¡£²»¹ýËûÃÇÎʵÄÎÊÌâ²»Ò»¶¨¶¼ÈÝÒ×Àí½â¡£
Anna: OK, thanks. But what should I say to them?
Narrator: ¸æËßËûÃÇ£º"I am having problems with my computer" ÎҵĵçÄÔ³öÎÊÌâÁË¡£ÔÙ˵"the screen keeps freezing" ÆÁÄ»¾­³£²»¶¯ÁË¡£¶øÇÒ "I seem to have lost some documents" ÎÒºÃÏñ¶ªÁËһЩÎĵµ¡£¸æËßËûÃÇ£¬"I have turned the computer on and off but that hasn't fixed it" ÎÒÒѾ­¿ª»ú¹Ø»úºÃ¼¸´ÎÁË£¬µ«Ã»Óá£×îºó¿´¿´ËûÃÇÄܲ»Äܰïæ "can you help me, please?"
Anna: Well, I'll give it a try. Here goes. (Dials number and it rings)
IT Man:  I.T., Dave speaking, how can I help?
Anna: Oh hello Dave ¨C I'm having some computer problems ¨C in fact everyone is here.
IT Man: Right. What system are you using?
Anna: What system?
IT Man: Yeah, what are you using? PC, laptop, Windows XP?
Denise: Tell him it's Windows 7.
Anna: Erm¡­ it's Windows 7 on a PC.
IT Man: Good, good, this should be easy. Were you using many applications when it crashed?
Anna: Applications?
IT Man: Did you have lots of things open ¨C documents, spreadsheets, videos, other software?
Anna: Well, I suppose I did.
IT Man: Right, well¡­ Anna isn't it?
Anna: Yes.
IT Man: Right well Anna, try pressing control, alt, delete, at the same time ¨C after that try opening Windows.
Anna: OK. Tom, could you open the windows please.
Tom: What eh? The windows?!
Anna: Yes. Dave says so.
IT Man: No, no, no. Open Windows 7 on your computer.
Anna: Oh, silly me! (Taps on keyboard) no, the screen just freezes. I'm a bit worried because I think I've lost some documents.
IT Man: Hmmm. In that case the only thing to do is reboot it.
Anna: You mean kick it?!
Denise: No. Reboot means turn it on and off again.
Anna: Oh I see. No Dave, I have already tried turning it off and on again but that hasn't fixed it. What am I going to do?
IT Man: Don't panic! I'll come and have a look. You're on the 2nd floor right?
Narrator: Oh dear ÕâÓеãÁîÈ˵£ÐÄ£¬Ï£ÍûµçÄÔάÐÞר¼Ò Dave Äܽâ¾öÎÊÌâ¡£²»¹ýÒÔºóÄã¿ÉµÃ¼Çס±¸·ÝÒ»ÏÂÄãµÄµµ°¸£¬±¸·Ýµ½µ½¼ÇÒä°ô£¬ÒÔ·ÀÀàËÆµÄÇé¿ö·¢Éú¡£ºÃÁË£¬ÈÃÎÒÃǸ´Ï°Ò»Ïº͵çÄÔ²¿ÓйصĴʻãºÍ±í´ï¡£
I am having problems with my computer
The screen keeps freezing
I seem to have lost some documents
I have turned the computer off and on but that hasn't fixed it
Can you help, please?
(Lift doors open)
IT Man: Oh hi. Is Anna here?
Denise: She's over there.
Tom: (Under the table)¡­ so Anna, I'm just going to unplug the screen and put
the wire back in¡­
Anna: OK Tom. Are you OK down there? Mind your head.
IT Man: Excuse me, are you Anna? I've come to fix your¡­ computer.
Anna: Oh, hello¡­ you must be¡­ Dave. I really like your hair.
Tom: (Hits head on table) Ow!
IT Man: Thanks. You look rather lovely¡­ I'd better take a look at your computer.
Tom: It's OK, I think I've fixed it.
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