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Tessatt

木虫 (著名写手)

土著长老

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[交流] English at work （15）已有1人参与

Anna: (answering phone) Yes?
Denise: Stop! That's all wrong. I'm going to call you again. This time-
Narrator: 大家好，我们刚好回到Denise 和Anna 的电话培训中。真有意思！
Denise: This time, you don't say 'yes' when you answer – it's rude. Call me and I'll show you how it's done.
(sound of 4-digit dialling, then phone rings)
Hello? Tip Top Trading.
Anna: Wow, that’s good.
Denise: And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try it. (dialling, then ring)
Anna: Hello? Tip Top Trading. Denise speaking.
Denise: No!
Anna: What?
Denise: Say: Anna speaking!
Anna: Oh, sorry, I'm so stressed by all this. Hello Anna speaking!
Denise: You sound like you're sitting on a pineapple. Listen to my voice: Hello？Denise speaking.
Anna: Hello? Anna speaking.
Denise: Good. Now, when the person has introduced themselves – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you? Or, if you know them already, you might say: Hello Mrs Smith, how are you?
Anna: Okay, what if Mrs Smith wants to speak to Tom but he's not there?
Denise: You say: I'm really sorry, he's not available at the moment. Can I take a message? Or: I'm afraid he's busy – shall I ask him to call you back?
Anna: Okay.
Denise: And, to end a conversation, you can say: Thank you for calling, goodbye. Let's do another practice!
(phone rings)
Anna: Hello? Tip Top Trading.
Denise: (putting on a stupid voice, without realising it's stupid)Hello, this is Mrs Smith.
Anna: Hello Mrs Smith, how can I help you?
Denise: I'd like to speak to Tom please.
Anna: I'm really sorry, he's not available at the moment. Can I take a message?
Denise: That's okay, I'll try again later.
Anna: Okay. Thank you for calling, goodbye. (hangs up)
Denise: Excellent!
(phone rings)Oh!
Anna: How did you call me without dialling?
Denise: I didn't, that's a real call!
Anna: Oh no, I'm all nervous now. (Answers) Hello? Tip Top Trading. This is Anna speaking.
Mr Lime: Hello Anna, this is Seb Lime.
Anna: Sublime?
Mr Lime: Mr Lime from Citrus Ventures. But I think we should be on first name terms now, so call me Seb.
Anna: Okay, er, Seb. How can I help you?
Mr Lime: I just wanted to say again that your Imperial Lemon is fantastic... and I was wondering if you'd like to come to lunch with me?
Anna: Lunch? Er...
Narrator: 我就知道是这样的！Lime 先生才不是仅仅对柠檬感兴趣呢！
Anna: Would you like to discuss the Imperial Lemon?
Mr Lime: Forget the lemons Anna! The reason I want to see you is more of a personal nature.
Anna: Personnel? Er... Can I call you back? I'm afraid I'm a bit busy at the moment... (hangs up)
Mr Lime: …bbbut…
Denise: Well Anna! Mr Lime eh?
Anna: Oh dear Denise, I think I need a bit more help from you. He wants to talk about personnel…people, staffing…
Denise: Are you sure? I think he means a personal nature – not personnel! That Mr Lime!
Anna: Oh!
Narrator: 这个Lime 先生可真是的！不过Anna 接电话的态度非常好。让我们回顾一下她接电话时用到的一些短语。
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you?
告诉对方，某位同事现在不能接电话，想留言吗？
I'm sorry, he's not available at the moment. Can I take a message?
告诉对方，某位同事现在很忙，需不需要告诉他稍后回电？
I'm afraid he's busy – shall I ask him to call you back?
结束电话对话。
Thank you for calling, goodbye.
话说回来，Anna 会怎么处理Lime 先生的要求呢？我都迫不及待了！

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