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Tessatt木虫 (著名写手)
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English at work （15） 已有1人参与
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Anna: (answering phone) Yes? Denise: Stop! That's all wrong. I'm going to call you again. This time- Narrator: 大家好，我们刚好回到Denise 和Anna 的电话培训中。真有意思！ Denise: This time, you don't say 'yes' when you answer – it's rude. Call me and I'll show you how it's done. (sound of 4-digit dialling, then phone rings) Hello? Tip Top Trading. Anna: Wow, that’s good. Denise: And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try it. (dialling, then ring) Anna: Hello? Tip Top Trading. Denise speaking. Denise: No! Anna: What? Denise: Say: Anna speaking! Anna: Oh, sorry, I'm so stressed by all this. Hello Anna speaking! Denise: You sound like you're sitting on a pineapple. Listen to my voice: Hello？Denise speaking. Anna: Hello? Anna speaking. Denise: Good. Now, when the person has introduced themselves – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you? Or, if you know them already, you might say: Hello Mrs Smith, how are you? Anna: Okay, what if Mrs Smith wants to speak to Tom but he's not there? Denise: You say: I'm really sorry, he's not available at the moment. Can I take a message? Or: I'm afraid he's busy – shall I ask him to call you back? Anna: Okay. Denise: And, to end a conversation, you can say: Thank you for calling, goodbye. Let's do another practice! (phone rings) Anna: Hello? Tip Top Trading. Denise: (putting on a stupid voice, without realising it's stupid)Hello, this is Mrs Smith. Anna: Hello Mrs Smith, how can I help you? Denise: I'd like to speak to Tom please. Anna: I'm really sorry, he's not available at the moment. Can I take a message? Denise: That's okay, I'll try again later. Anna: Okay. Thank you for calling, goodbye. (hangs up) Denise: Excellent! (phone rings)Oh! Anna: How did you call me without dialling? Denise: I didn't, that's a real call! Anna: Oh no, I'm all nervous now. (Answers) Hello? Tip Top Trading. This is Anna speaking. Mr Lime: Hello Anna, this is Seb Lime. Anna: Sublime? Mr Lime: Mr Lime from Citrus Ventures. But I think we should be on first name terms now, so call me Seb. Anna: Okay, er, Seb. How can I help you? Mr Lime: I just wanted to say again that your Imperial Lemon is fantastic... and I was wondering if you'd like to come to lunch with me? Anna: Lunch? Er... Narrator: 我就知道是这样的！Lime 先生才不是仅仅对柠檬感兴趣呢！ Anna: Would you like to discuss the Imperial Lemon? Mr Lime: Forget the lemons Anna! The reason I want to see you is more of a personal nature. Anna: Personnel? Er... Can I call you back? I'm afraid I'm a bit busy at the moment... (hangs up) Mr Lime: …bbbut… Denise: Well Anna! Mr Lime eh? Anna: Oh dear Denise, I think I need a bit more help from you. He wants to talk about personnel…people, staffing… Denise: Are you sure? I think he means a personal nature – not personnel! That Mr Lime! Anna: Oh! Narrator: 这个Lime 先生可真是的！不过Anna 接电话的态度非常好。让我们回顾一下她接电话时用到的一些短语。 Hello? Tip Top Trading. This is Anna speaking. Hello? Anna speaking. Hello Mrs Smith, how can I help you? Hello Mrs Smith, how are you? 告诉对方，某位同事现在不能接电话， 想留言吗？ I'm sorry, he's not available at the moment. Can I take a message? 告诉对方，某位同事现在很忙，需不需要告诉他稍后回电？ I'm afraid he's busy – shall I ask him to call you back? 结束电话对话。 Thank you for calling, goodbye. 话说回来，Anna 会怎么处理Lime 先生的要求呢？我都迫不及待了！ |
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2012-11-30 16:21:56, 4.2 M
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shughan
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2楼2012-11-30 16:43:12
Tessatt
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你可以从第一个开始听听 3楼2012-12-01 08:52:10
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