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guihaishui

银虫 (正式写手)

应助: 2 (幼儿园)
金币: 336.2
帖子: 439
在线: 135.1小时
虫号: 734139

[交流] 德国制药公司急招患者咨询热线专员（Call center operator ）一名！

具体工作地点:

北京朝阳

薪金:

面议

学历和研究方向:

医学、护理优先

招聘岗位:

患者咨询热线专员

联系方式:

beidou987@163.com；

岗位角色 PURPOSE OF THE ROLE
Call center operator is mainly responsible for picking up, recording, transferring medical inquires through call center.
岗位职责 KEY TASKS & RESPONSIBILITIES
Functional Tasks
1. Receive daily inquiries from Customer Call Center.
2.Identify inquiries received and transfer to related departments/functions or special staffs to be handled as specified in this SOP.
---When inquires focus on medical issues, transfer to Medical Information Specialist.
---When inquires related to Quality Assurance , transfer to QA personal.
---If the inquiry include Drug safety events, report to DS personal according to SOP.
3. Record all inquiries into the 400 Med database in a timely manner.
4. Summary and report the monthly summary of the inquiries.

任职资格的具体描述：EDUCATION/LANGUAGES
 Medical/pharmaceutical education and working experiences is preferred.

PROFESSIONAL & TECHNICAL SKILLS
 Professional knowledge on clinical medicine and pharmaceutical
 Ability to good communication with people.
 Excellent time management skills.
 Good Office skills.
 Proficient with MS marketed products.
 Good knowledge in Microsoft, ie.word, excel,powerpoint,etc.
 Careful and focus on details
 Self-learning ability
 Confidentiality

注：应聘人员要求：已经毕业！！！

[ Last edited by guihaishui on 2014-12-2 at 13:49 ]

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