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德国制药公司急招患者咨询热线专员（Call center operator ）一名！
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岗位角色 PURPOSE OF THE ROLE Call center operator is mainly responsible for picking up, recording, transferring medical inquires through call center. 岗位职责 KEY TASKS & RESPONSIBILITIES Functional Tasks 1. Receive daily inquiries from Customer Call Center. 2.Identify inquiries received and transfer to related departments/functions or special staffs to be handled as specified in this SOP. ---When inquires focus on medical issues, transfer to Medical Information Specialist. ---When inquires related to Quality Assurance , transfer to QA personal. ---If the inquiry include Drug safety events, report to DS personal according to SOP. 3. Record all inquiries into the 400 Med database in a timely manner. 4. Summary and report the monthly summary of the inquiries. 任职资格的具体描述：EDUCATION/LANGUAGES Medical/pharmaceutical education and working experiences is preferred. PROFESSIONAL & TECHNICAL SKILLS Professional knowledge on clinical medicine and pharmaceutical Ability to good communication with people. Excellent time management skills. Good Office skills. Proficient with MS marketed products. Good knowledge in Microsoft, ie.word, excel,powerpoint,etc. Careful and focus on details Self-learning ability Confidentiality 注：应聘人员要求：已经毕业！！！ [ Last edited by guihaishui on 2014-12-2 at 13:49 ] |
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14楼2014-11-28 09:30:58
12楼2014-11-27 19:28:57
13楼2014-11-28 09:30:33
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无为之人2楼
2014-11-27 18:32
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guihaishui(金币+1): 谢谢参与
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