24小时热门版块排行榜    

查看: 1325  |  回复: 6

goodxjj

禁言 (正式写手)

本帖内容被屏蔽

» 收录本帖的淘帖专辑推荐

Temp

» 猜你喜欢

» 本主题相关价值贴推荐,对您同样有帮助:

已阅   关注TA 给TA发消息 送TA红花 TA的回帖

qianys

至尊木虫 (文坛精英)

★ ★ ★
小木虫: 金币+0.5, 给个红包,谢谢回帖
杈杈: 金币+2, 欢迎提供检索信息! 2014-02-21 16:23:41
Accession number:       
20140417226337
        Title:        Driving effect of delivery service quality to pickup behavior: An empirical test in E-commerce logistics
       
        Author affiliation:        1 Economics and Management School, Anqing Normal University, Anqing 246133, China
        Corresponding author:         Xu, J.-J.
        Source title:        Information Technology Journal
        Abbreviated source title:        Inf. Technol. J.
        Volume:        12
        Issue:        14
        Issue date:        2013
        Publication year:        2013
        Pages:        2794-2797
        Language:        English
        ISSN:         18125638
        E-ISSN:         18125646
        Document type:        Journal article (JA)
        Publisher:        Asian Network for Scientific Information, 308-Lasani Town, Sargodha Road, Faisalabad, Pakistan
        Abstract:        To reveal the influencing mechanism of service quality of home delivery to the willingness of pickup service, this study constructed a theoretical model with seven variables and conducted empirical tests in accordance of relating assumptions on real samples. As indicated in this study, the relationship between the satisfaction as well as the trust of home delivery and pickup service did not show an expecting negative reaction which was that if the home delivery service was worse, the active pickup willingness was less. The results shown that the relationship between two discussed parcel delivery methods was not complete replacement but complementary. At last, the paper analyzed the causes of this controversial conclusion and explained its meaning and enlightenment towards customers' pickup service promoted by Chinese enterprises. © 2013 Asian Network for Scientific Information.
        Number of references:        10
        Main heading:         Pickups
        Controlled terms:         Electronic commerce  -  Quality of service
        Uncontrolled terms:         Chinese enterprise  -  Delivery service  -  Empirical tesl  -  Home delivery services  -  Influencing mechanisms  -  Parcel delivery  -  Service Quality  -  Theoretical modeling
        Classification code:         716 Telecommunication; Radar, Radio and Television -  717 Optical Communication -  718 Telephone Systems and Related Technologies; Line Communications -  723 Computer Software, Data Handling and Applications -  723.5 Computer Applications -  752.3.1 Sound Reproduction Equipment
        DOI:        10.3923/itj.2013.2794.2797
        Database:        Compendex
                Compilation and indexing terms, © 2013 Elsevier Inc.
2楼2014-02-21 15:28:35
已阅   关注TA 给TA发消息 送TA红花 TA的回帖

qianys

至尊木虫 (文坛精英)

Accession number:       
20140117152696
        Title:        Service requirement for terminal delivery: An empirical study from the perspective of online shoppers
        Authors:        ***
        Author affiliation:        1 Economics and Management School, Anqing Normal University, China
        Source title:        Journal of Industrial Engineering and Management
        Abbreviated source title:        J. Ind. Eng. Manage.
        Volume:        6
        Issue:        4
        Issue date:        2013
        Publication year:        2013
        Pages:        1223-1237
        Language:        English
        ISSN:         20138423
        E-ISSN:         20130953
        Document type:        Journal article (JA)
        Publisher:        Universitat Politecnica de Catalunya, C/ Colom 11, 3rd floor, Terrassa, 08222, Spain
        Abstract:        Purpose: Terminal delivery made great influences on customer's overall logistics experience in ecommerce situations, while researches for this delivery process lagged far behind in recently years. This work was dedicated to establish a measurement model of terminal delivery in express industry, it contributed to reveal the connotation of the last mile problem and to find out customer's primary requirements in a theoretical views. In addition to that the research would also provide some management implications to related firms as well as government departments. Design/methodology/approach: Mixed approaches were adopted to achieve the above objective. Firstly the paper carried out systematic literature reviews and several potential dimensions were defined in qualitative analysis, subsequently an empirical study was implemented which included both exploratory factor analysis and confirmatory factor analysis. This quantitative analysis was aimed at verifying theoretical measurement dimensions and even refining their items. Findings: Four service requirement dimensions including service attitude, service reliability, service standardization and service flexibility were proposed in this work with totally 18 measurement items. The empirical result was significantly different from traditional models of logistics service quality which usually put emphases on the whole transport. Additionally the research indicated that online shoppers were more concerned about service process than its result, so process regulation should be strengthened to enhance customer's satisfaction. Originality/value: The research was conducted from the perspective of online shoppers instead of service provider, meanwhile the proposed measurement model focused on terminal delivery rather than overall distribution process, the management implications were useful for related companies or industry administrative department to improve delivery guidance.
        Number of references:        24
        Main heading:         Electronic commerce
        Controlled terms:         Customer satisfaction  -  Factor analysis  -  Industry  -  Logistics  -  Quality of service  -  Research  -  Sales
        Uncontrolled terms:         Confirmatory factor analysis  -  Delivery management  -  Design/methodology/approach  -  Exploratory factor analysis  -  Logistics service qualities  -  Service requirements  -  Service standardization  -  Systematic literature review
        Classification code:         912 Industrial Engineering and Management -  911.4 Marketing -  901.3 Engineering Research -  922.2 Mathematical Statistics -  723 Computer Software, Data Handling and Applications -  717 Optical Communication -  716 Telecommunication; Radar, Radio and Television -  718 Telephone Systems and Related Technologies; Line Communications
        DOI:        10.3926/jiem.879
        Database:        Compendex
3楼2014-02-21 15:29:45
已阅   关注TA 给TA发消息 送TA红花 TA的回帖

goodxjj

禁言 (正式写手)

本帖内容被屏蔽

4楼2014-02-21 16:11:21
已阅   关注TA 给TA发消息 送TA红花 TA的回帖

pengwuji18

铁杆木虫 (正式写手)

保护个人隐私

[ 发自手机版 http://muchong.com/3g ]
5楼2014-02-21 16:18:15
已阅   关注TA 给TA发消息 送TA红花 TA的回帖

jean_R

铜虫 (小有名气)


小木虫: 金币+0.5, 给个红包,谢谢回帖
请问楼主JIEM是通过什么途径投的?谢谢
6楼2014-03-19 17:10:29
已阅   关注TA 给TA发消息 送TA红花 TA的回帖

goodxjj

禁言 (正式写手)

本帖内容被屏蔽

7楼2014-03-19 19:48:14
已阅   关注TA 给TA发消息 送TA红花 TA的回帖
相关版块跳转 我要订阅楼主 goodxjj 的主题更新
最具人气热帖推荐 [查看全部] 作者 回/看 最后发表
[基金申请] 29号明天会评吗 +4 笨笨唐 2026-08-28 4/200 2026-08-31 09:30 by huixian257
[基金申请] 国社科又开始会评了,不知道这次命运如何 +6 雨打竹帘 2026-08-30 10/500 2026-08-31 09:29 by huixian257
[基金申请] 基金不中,共勉 +12 eulota 2026-08-26 12/600 2026-08-31 08:42 by ZJTJZ
[基金申请] 为什么到现在没收到通知? +5 tannykie 2026-08-29 5/250 2026-08-30 21:05 by purplejack
[基金申请] 有没有仍没收到信息的 +7 德尚中行 2026-08-27 8/400 2026-08-30 20:52 by purplejack
[基金申请] 我就是申请一个面上项目而已,这评审意见是按照杰青的条件评的吧? +6 gouxfjh 2026-08-28 11/550 2026-08-30 07:57 by gouxfjh
[基金申请] 2026年叶企孙基金 +4 bud_bud 2026-08-27 7/350 2026-08-29 07:23 by foolishmani
[基金申请] 系统查不到 +11 董八千 2026-08-26 11/550 2026-08-28 18:06 by Leogzhya
[基金申请] 怎么查啊 +6 huang1991js 2026-08-26 6/300 2026-08-28 08:42 by winsaint
[基金申请] 面上合作单位盖章 +5 ssyjh 2026-08-27 5/250 2026-08-27 20:50 by gdfollow
[基金申请] 基金未中,这种答复是模板吗? +5 zhaosm1982 2026-08-27 6/300 2026-08-27 16:00 by lfy8008
[基金申请] 看板上这么多中的,有点像50人群里49个人都是骗子的那种感觉…… +5 a089 2026-08-26 6/300 2026-08-27 14:05 by jonewore
[基金申请] 为什么 国际(地区)合作与交流项目 没有放榜? 10+3 majunge000 2026-08-26 11/550 2026-08-27 08:42 by 北京莱茵编辑
[基金申请] 国际合作可查了,中了面上 (EPI+1)(金币+50) +18 Ldrop2023 2026-08-26 18/900 2026-08-26 11:15 by cmrandy
[基金申请] 国合可查了 +3 paperzjh 2026-08-26 3/150 2026-08-26 10:41 by LemmonTr
[基金申请] 今天务委会开完了,明天出结果吗 +19 angus9576 2026-08-25 23/1150 2026-08-26 10:03 by zp519
[基金申请] 国合现在查不到了吗? +10 chengyan1220 2026-08-24 20/1000 2026-08-26 08:57 by peasantsprig
[基金申请] 牛来!米来!面来! +8 beefly 2026-08-26 8/400 2026-08-26 08:37 by xuzhipiao
[基金申请] 在坚冰还盖着北海的时候,我看到了怒放的梅花。 (金币+10) +6 ziyangfang 2026-08-25 9/450 2026-08-25 20:26 by huagongfeihu
[基金申请] 某些机构,以效率低为荣,以效率低作为存在感 +9 yuleib84 2026-08-25 10/500 2026-08-25 17:14 by alexon
信息提示
请填处理意见