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1楼 2014-02-21 14:34:46
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4楼2014-02-21 16:11:21
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qianys

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Accession number:       
20140417226337
        Title:        Driving effect of delivery service quality to pickup behavior: An empirical test in E-commerce logistics
       
        Author affiliation:        1 Economics and Management School, Anqing Normal University, Anqing 246133, China
        Corresponding author:         Xu, J.-J.
        Source title:        Information Technology Journal
        Abbreviated source title:        Inf. Technol. J.
        Volume:        12
        Issue:        14
        Issue date:        2013
        Publication year:        2013
        Pages:        2794-2797
        Language:        English
        ISSN:         18125638
        E-ISSN:         18125646
        Document type:        Journal article (JA)
        Publisher:        Asian Network for Scientific Information, 308-Lasani Town, Sargodha Road, Faisalabad, Pakistan
        Abstract:        To reveal the influencing mechanism of service quality of home delivery to the willingness of pickup service, this study constructed a theoretical model with seven variables and conducted empirical tests in accordance of relating assumptions on real samples. As indicated in this study, the relationship between the satisfaction as well as the trust of home delivery and pickup service did not show an expecting negative reaction which was that if the home delivery service was worse, the active pickup willingness was less. The results shown that the relationship between two discussed parcel delivery methods was not complete replacement but complementary. At last, the paper analyzed the causes of this controversial conclusion and explained its meaning and enlightenment towards customers' pickup service promoted by Chinese enterprises. © 2013 Asian Network for Scientific Information.
        Number of references:        10
        Main heading:         Pickups
        Controlled terms:         Electronic commerce  -  Quality of service
        Uncontrolled terms:         Chinese enterprise  -  Delivery service  -  Empirical tesl  -  Home delivery services  -  Influencing mechanisms  -  Parcel delivery  -  Service Quality  -  Theoretical modeling
        Classification code:         716 Telecommunication; Radar, Radio and Television -  717 Optical Communication -  718 Telephone Systems and Related Technologies; Line Communications -  723 Computer Software, Data Handling and Applications -  723.5 Computer Applications -  752.3.1 Sound Reproduction Equipment
        DOI:        10.3923/itj.2013.2794.2797
        Database:        Compendex
                Compilation and indexing terms, © 2013 Elsevier Inc.
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2楼2014-02-21 15:28:35
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qianys

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Accession number:       
20140117152696
        Title:        Service requirement for terminal delivery: An empirical study from the perspective of online shoppers
        Authors:        ***
        Author affiliation:        1 Economics and Management School, Anqing Normal University, China
        Source title:        Journal of Industrial Engineering and Management
        Abbreviated source title:        J. Ind. Eng. Manage.
        Volume:        6
        Issue:        4
        Issue date:        2013
        Publication year:        2013
        Pages:        1223-1237
        Language:        English
        ISSN:         20138423
        E-ISSN:         20130953
        Document type:        Journal article (JA)
        Publisher:        Universitat Politecnica de Catalunya, C/ Colom 11, 3rd floor, Terrassa, 08222, Spain
        Abstract:        Purpose: Terminal delivery made great influences on customer's overall logistics experience in ecommerce situations, while researches for this delivery process lagged far behind in recently years. This work was dedicated to establish a measurement model of terminal delivery in express industry, it contributed to reveal the connotation of the last mile problem and to find out customer's primary requirements in a theoretical views. In addition to that the research would also provide some management implications to related firms as well as government departments. Design/methodology/approach: Mixed approaches were adopted to achieve the above objective. Firstly the paper carried out systematic literature reviews and several potential dimensions were defined in qualitative analysis, subsequently an empirical study was implemented which included both exploratory factor analysis and confirmatory factor analysis. This quantitative analysis was aimed at verifying theoretical measurement dimensions and even refining their items. Findings: Four service requirement dimensions including service attitude, service reliability, service standardization and service flexibility were proposed in this work with totally 18 measurement items. The empirical result was significantly different from traditional models of logistics service quality which usually put emphases on the whole transport. Additionally the research indicated that online shoppers were more concerned about service process than its result, so process regulation should be strengthened to enhance customer's satisfaction. Originality/value: The research was conducted from the perspective of online shoppers instead of service provider, meanwhile the proposed measurement model focused on terminal delivery rather than overall distribution process, the management implications were useful for related companies or industry administrative department to improve delivery guidance.
        Number of references:        24
        Main heading:         Electronic commerce
        Controlled terms:         Customer satisfaction  -  Factor analysis  -  Industry  -  Logistics  -  Quality of service  -  Research  -  Sales
        Uncontrolled terms:         Confirmatory factor analysis  -  Delivery management  -  Design/methodology/approach  -  Exploratory factor analysis  -  Logistics service qualities  -  Service requirements  -  Service standardization  -  Systematic literature review
        Classification code:         912 Industrial Engineering and Management -  911.4 Marketing -  901.3 Engineering Research -  922.2 Mathematical Statistics -  723 Computer Software, Data Handling and Applications -  717 Optical Communication -  716 Telecommunication; Radar, Radio and Television -  718 Telephone Systems and Related Technologies; Line Communications
        DOI:        10.3926/jiem.879
        Database:        Compendex
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3楼2014-02-21 15:29:45
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5楼2014-02-21 16:18:15
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