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¡¾Ö°³¡Ó¢Óï¾øÕÐ38¡¿ÍâÆó°ì¹«³£Óõ绰ӢÓï¾ä×Ó 1. ABC corporation. May I help you? ABC ¹«Ë¾£¬ÎÒÄܰïÄãʲôÂ𣿠Õâ¾ä»°ËãÊÇÖÆÊ½µÄ½²·¨¡£ Ò»°ã½ÓÆðµç»°µÄÈËͨ³£»áÏȱ¨¹«Ë¾µÄÃû×Ö "ABC corporation", È»ºóÔÙ˵£ºMay I help you?»òÊÇÈç¹ûÒª¸ü¿ÍÆøÒ»µãµÄ»°Ôò¿ÉÒÔ˵ £ºHow can I help you?£¨ÎÒ¸ÃÔõô°ïÄ㣿£© ÒòΪÕâÑùµÄÎÊ·¨±íʾÎÒ¸ÃÔõô°ïÄ㣬¶ø·ÇÎÒÐè²»ÐèÒª°ïÄ㣿µ«»ù±¾ÉÏ May I help you? ¸ú How can I help you?¶¼ºÜ³£¼û¾ÍÊÇÁË¡£ ²»¹ýÈç¹ûÊÇ»úÆ÷½ÓµÄµç»°£¬ÔòÌýµ½µÄ¶à°ëÊÇÕâÑù£º Thanks for calling ABC corporation, if you know your party¡¯s last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line." ¸ÐлÄã´òµç»°µ½ ABC À´£¬ Èç¹ûÄãÖªµÀÄãÒªÕÒµÄÈ˵ÄÐÕ»òÊÇ·Ö»úºÅÂ룬 Çë°´ 1£»Èç¹ûÊÇÏëÒª±¾¹«Ë¾µÄ¼ò½é»ò³ö°æÆ·,£¬Çë°´ 2£»Èç¹ûÊÇÒªÕÒ×Ü»ú£¬ Çë°´ #£¬»òÊÇÇë±ð¹Ò¶Ï¡£ 2. And you are? ÄãÊÇ£¿ Èç¹ûÈ˼Ҵòµç»°À´ÊÇÒªÕÒÄãµÄÉÏ˾£ºMay I talk to your manager?£¨ÎÒÄܲ»ÄܸúÄãÃǾÀí½²»°£¿£© ÕâʱÄã×ܲ»ÄܺýÀïºýÍ¿µØ¾Í°Ñµç»°Äøø¾Àí˵£¬Ëµ²»¶¨È˼ÒÊÇ´òµç»°À´¸úÄã¾ÀíÀÕË÷Ò»°ÙÍòµÄÄØ£¡ ËùÒÔͨ³£ÎÒÃÇÒ»¶¨ÒªÏÈÈ·¶¨´òµç»°À´µÄÊÇË¡£ ×î¿ÍÆøµÄÎÊ·¨ÊÇ£º Whom I am speaking with? »òÊÇ Whom am I talking to?£¨ÎÒÕýÔÚ¸ú˽²»°ÄØ£¿£© µ«ÊÇÈ˼ÒÒ»ÌýÊÇÏñÎÒÕâÖÖСëͷ´òµç»°ÕÒËûÃǾÀí£¬ËûÃǾͻáÓñȽϿÚÓïµÄ˵·¨£ºAnd you are?£¨ÄãÊÇ£¿£© Èç¹ûÈ˼ÒÕâÑùÎÊÎÒ£¬ÎҾͿÉÒÔ´ð£ºThis is Benlin. ÏñÊÇ "And you are?" Õâô¿ÚÓïµÄÓ¢ÎÄÊéÉÏ´ó¸Åѧ²»µ½£¬µ«ÕâÈ´ÊÇÀÏÃÀÌìÌìÔÚÓõľä×Ó£¬ Ö»ÅÂÄãѧÁËÖ®ºó»¹²»¸ÒÓá£ÆäÊµÕæµÄ²»ÓÃÅ£¬Ô½¼òµ¥µÄ¾ä×ÓÀÏÃÀÔ½ÌýµÃ¶®£¬ ¶øÇÒÊÂʵÉÏ And you are? Õâ¾ä»°»¹ÓÐÐí¶àÊÊÓõij¡ºÏ£¬ ÀýÈçÔÚ¹«Ë¾µÄ½Ó´ý´¦ (reception)À´·ÃµÄ¿ÍÈËÈç¹û˵£ºI¡¯m looking for Mr. Wolf. (ÎÒÒªÕÒÎé·òÏÈÉú) ½Ó´ýС½ã¾Í¿ÉÒÔ·´ÎÊËû£ºAnd you are?£¨ÄãÊÇ£¿£© ËùÒÔÏñÕâÖÖ¼òµ¥ÓÖºÃÓõľä×Ó´ó¼ÒÒ»¶¨Òª¼ÇÆðÀ´à¸£¡ 3. I¡¯ll put her on the phone. Just a second. ÎÒ»áÇëËýÌýµç»°, ÇëµÈһϡ£ Put someone on the phone Õâ¸öƬÓï¾ÍÊÇ˵ÇëijÈËÌýµç»°¡£ÀýÈçÄã´òµç»°ÕÒÄãÅ®ÅóÓÑ£¬½á¹ûÅ®ÅóÓѵÄͬʽÓÁ˵绰£¬¾Í¿ªÊ¼¸úÄã¶«³¶Î÷³¶£¬ÎÊÄãÃÇ×òÌìÊDz»Êdz³¼ÜÁ˰¡£¿Ê²Ã´Ê±ºòÒª½á»éÀ²£¬ ÕâʱÈç¹ûÄãʵÔÚ²»Ïë¸úËý½²ÁË£¬¾Í¿ÉÒÔ˵£ºCould you please just put her on the phone? £¨ÄãÄܲ»ÄÜÇëËýÀ´Ìýµç»°°¡£¿£©·´¹ýÀ´Èç¹û½ñÌìÊÇÄã½Óµ½Á˵绰£¬½á¹ûÒªÕÒµÄÊDZðÈË£¬Äã¾Í¿ÉÒÔ˵£ºOk. I¡¯ll put her on the phone. Just a second.£¨ºÃ£¬ÎÒ»áÇëËýÌýµç»°£¬ÇëÉÔµÈһϡ££© ÉÏÃæ½²µÄ put someone on the phone, Ö¸µÄ¶à°ëÊÇÖ»ÓÐÒ»Ö»µç»°Ê±£¬µ«Èç¹ûÏñ¹«Ë¾ÀïÓÐÐí¶à·Ö»ú, ÔòÓÃת½Ó transfer »òÊÇ redirect »á±È½ÏÇ¡µ±£¬ ÀýÈçͬÑùµÄÇé¿öÄã¿ÉÒÔ˵£º I¡¯m transferring your call.»òÊÇ I¡¯m redirecting your call. (ÎÒ°ïÄãת½Óµ½·Ö»ú¸øËý¡£) Èç¹ûÊǽÓÏßÉúת½ÓµÄ»°£¬ËûÃÇÓÐʱ¾ÍÖ»¼òµ¥µØËµ£ºOne moment, please.»òÊÇOK. I¡¯ll put you through. 4. Would you mind holding for one minute? Äã½é²»½éÒâÉÔ΢µÈÒ»·ÖÖÓ°¡£¿ ÔÚÃÀ¹úÈç¹ûÓлú»á´òµç»°¸ø¿Í»§·þÎñ (Customer Service)²¿ÃÅ£¬Èç¹ûûÒâÍâµÄ»°¶¼»áÌýµ½ÒÔϵĵ绰¼Òô£º All of our representitives are currently busy serving their customers. Your call will be answered in approximate 5 minutes. ÎÒÃÇËùÓеĿͷþÈËÔ±¶¼ÔÚæ×Å·þÎñËûÃǵĹ˿ͣ¬ÇëµÈÎå·ÖÖӺ󣬾ͻáÓÐÈ˽ÓÌýÄãµÄµç»°¡£ È»ºóÊ®·ÖÖÓ¹ýÈ¥ÁË£¬ Please continue to hold, your call is very important to us. Çë¼ÌÐøµÈºò£¬ÄãµÄÀ´µç¶ÔÎÒÃǷdz£ÖØÒª¡£ ËùÒÔ´ó¼ÒÒªÖªµÀ£¬ÀÏÃÀ»ù±¾É϶ÔÕâÖÖÎÞÖ¹¾³µÄµÈ´ýÊÇÉî¶ñÍ´¾øµÄ¡£ ËùÒÔÒª¼ÇµÃ£¬ Èç¹ûÈ˼Ҵòµç»°À´£¬Ç§Íò²»ÒªÒòΪÌý²»¶®¾Í˵£¬ "Hold on", È»ºó¾ÍÅÜÈ¥Çó¾È±ø£¬Õâ¶Ô´òµç»°À´µÄÈËÊÇÊ®·Ö²»ÀñòµÄ¡£ Èç¹ûÍò²»µÃÒÑÒ»¶¨ÒªÇëËûÉÔºò£¬ÎÒÃÇÒª¿ÍÆøÒ»µãµØËµ£º Would you mind holding for one minute? ËùÒԼǵÃÒª¸ø¶Ô·½Ò»¸öÃ÷È·µÄʱ¼ä, ÀýÈç one second »òÊÇ five minites ²»ÒªÈöԷ½ÎÞÖ¹¾³µØµÈÏÂÈ¥¡£ µ«ÊÇÈç¹ûÒ»·ÖÖÓµ½ÁËÄ㻹ûæÍê, Ôò×îºÃÔÙ˵һ´Î£º Sorry, I am still on the phone. Could you hold for another minute? ¶Ô²»Æð£¬ÎÒ»¹ÔÚ½²µç»°£¬ Äܲ»ÄÜÔÙÇëÄãÉÔºòÒ»·ÖÖÓ¡£ 5. He¡¯s out for lunch. Would you like to try again an hour later? Ëû³öÈ¥³ÔÎç²ÍÁË, ÄãÒª²»ÒªÒ»Ð¡Ê±ºóÔÙ´òÀ´£¿ Êܵ½ÖÐÎĵÄÓ°Ï죬Ðí¶àÈËÒª½²Ä³È˳öÈ¥³ÔÎç²ÍÁ˳£»á˵³É£ºHe went out for lunch. ÆäʵÕâ¸ö went ÊǶàÓàµÄ£¬Í¨³£ÀÏÃÀÖ»½² be out for something ¾ÍÐÐÁË¡£ Èç¹ûÒªÔÙ¼ò»¯Ò»µã, µ¥Ëµ£ºHe is on lunch.»òÊÇ He is on (lunch) break. (ËûÕýÔÚÐÝϢʱ¼ä¡£) ÕâÑù×ÓÒ²¿ÉÒÔ¡£ Èç¹û±ðÈËÒªÕÒµÄÈ˲»ÔÚ£¬Í¨³£ÎÒÃÇÓжþÖÖÑ¡Ôñ£ºµÚÒ»ÖÖÊÇÇë±ðÈËÍíµãÔÙ´òÀ´£¬³ýÁËÏñÀý¾äÓà try again/ call again Ö®Í⣬ ÎÒÃÇÒ²¿ÉÒÔÓà call back/ try back ÕâÑùµÄ½²·¨¡£ÀýÈçÄã¿ÉÒÔ½¨Òé±ðÈË£º Why don¡¯t you call back in 30 minutes? ÄãºÎ²» 30 ·ÖÖÓºóÔÙ´òÀ´ÄØ£¿ µÚ¶þÖÖÑ¡Ôñ¾ÍÊÇÇë¶Ô·½ÁôÑÔ£¬ ¿ÍÆøÒ»µãµÄ½²·¨ÊÇ£º May I take your message?»òÊÇ "Would you like to leave a message? ÄãÏëÁôÑÔÂ𣿠ÊDz»ÊÇѧÆðÀ´Ò²Ã»ÓÐÄÇôÄÑÄØ£¿´Ó×î»ù±¾µÄ¿ªÊ¼»ýÀÛ£¬ÂýÂýÄã»á·¢ÏÖ£¬²»Öª²»¾õÖУ¬×Ô¼ºµÄÓ¢ÎÄˮƽÒѾÓÐÁËºÜ´ó½ø²½£¡ <THE END> |
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