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小木虫论坛-学术科研互动平台 » 科研生活区 » English Cafe » Diary » I am so unlucky today
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cean

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[交流] I am so unlucky today

Today is my unlucky day. I found I was charged by apple without my consent.

Every time I install a new app on my iPad, it asks me to input my password to confirm the purchase even it is for a free app. But one time, after I installed the app, my 3 year old child begin to play the ipad and randomly chosed a payed app from the app store. To my surprise, it began to install without the need to input the password to confirm. I canceled the download at once and wrote a complain to apple. It took me quite a while to figure out where to write my complain on their Non logical web link.

To make things worse, the communication is directed to my hotmail account which I hardly remember the password. When I finally remembered the password today after many tries, hotmail refused me to login. It asked me to input the letters in a picture to check that i am not a robot. The letters are so hard to recognize and I was not sure if I should type a space between the two words. I also tried to use the voice option. I thought it will read out the letters for me, but instead it replay a noise background and say some words in between. Really don't know how many words were said. Which smart guy designed this feature? Finally I used the reset password option to get the access to my account. It sent an email to my other account i nominated when I create this one. Last time, when I heard many accounts were hijacked, I tried to change my password for a longer one but later can't recall it and I didn't nominated another account. So i had no way to login that account and I lost that account forever. I was thinking technology did not work in normal people's way.

When I finally login and see the email, I found I was refunded as per my complain.but I found there were another two charges whitout my knowledge.  One app is in the cloud, not downloaded onto my local ipad. The other, i even can not see it on my purchased list in app store. So again, complain to apple, saying they throw customer in danger. It is not a fair trading to charge without customer's consent. I am not happy that they say the refund is a kind gesture since they ruled all sale are final one.It didn't address my concern at all.

Let's see what they will say this time. Hope they will refund me the two new unauthorized purchases at least.

Wish you all lucky.

[update]

Got the refund now.

But still disappointed that they say nothing if they are wrong and if they will improve any. It pissed me off that every time they threaten me that this is the final exception.

I'll keep complain!

[ Last edited by cean on 2012-1-5 at 10:20 ]
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1楼 2012-01-03 20:53:42
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yahuhaha
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小木虫(沙发+1，金币+0.5):恭喜抢个沙发，再给个红包
2楼2012-01-03 20:53:53
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yahuhaha
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小木虫(金币+0.2):抢了个小板凳，给个红包
3楼2012-01-03 20:54:00
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lppv

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wow， lucky again。。。
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人活着好没意思啊
4楼2012-01-03 21:12:49
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cean

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引用回帖:
4楼: Originally posted by lppv at 2012-01-03 21:12:49:
wow， lucky again。。。

un lucky this time.
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To do great work, you have to have a pure mind.
5楼2012-01-03 21:27:19
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lppv

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引用回帖:
5楼: Originally posted by cean at 2012-01-03 21:27:19:
un lucky this time.

I am careless
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人活着好没意思啊
6楼2012-01-03 22:56:24
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黄裕龙hyl

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lucky !

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7楼2012-01-03 23:29:04
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Emma唐

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the better the machine is, the more difficult to use
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甜是一种态度
8楼2012-01-04 13:00:14
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lxh419

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独孤求败
Maybe everyone else will face or have faced a terrible thing like you, so just work it out and lucky days will come after this.
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孤舟蓑笠翁，独钓寒江雪。
9楼2012-01-05 10:19:06
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苹果PP

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引用回帖:
9楼: Originally posted by lxh419 at 2012-01-05 10:19:06:
Maybe everyone else will face or have faced a terrible thing like you, so just work it out and lucky days will come after this.

look up, the sun is in the sky
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❤❤
10楼2012-01-05 10:21:30
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