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口语实战演练：如何转接客户来电
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口语实战演练：如何转接客户来电 A: Stone Corp. Hi, Mary speaking. 四通公司, 您好，我是Mary。 B: Hello, I’d like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。 A: May I ask who is calling, please? 请问您是哪位？ B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood. A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢，Wood先生，请稍等。（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。 C: Can you find out what he wants? 你可以问他有什么事吗？ A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about. 好的，Hunter先生。（对来电者说）对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。 B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。 A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software. 我明白了，非常感谢，Wood先生。请你等一下好吗？（打内线电话）Hunter先生，Wood先生想买一些计算机软件。 C: I see. Put him on line two. 好的，请转到2号线。 A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter. 好的，Hunter先生。（对来电者）Wood先生，不好意思让你久等了，我把你的电话接给Hunter先生。 A: Good afternoon, Sales Department. May I help you? 下午好，销售部，我能帮你什么忙吗？ B: Could I speak to Mr. Bush, please? 可以和Bush先生说话吗？ A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。请问我得告诉他谁打来的？ B: John Smith. A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you? 请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗？ B: Well, I want to discuss with him the new contract we signed last week. 好的，我想跟他讨论一下我们上星期签订的合同。 A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想会议不会开得太久，我让他有空给你打电话，好吗？ B: Yes, that would be easiest. 是的，那样最好了。 A: Could I have your name again, please? 请再一次告诉我你的姓名，好吗？ B: Yes. It’s John Smith. 好的，我叫John Smith。 A: And the number? 电话号码呢？ B: 021-64358796 A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith. 好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。 B: Thank you for your help. Good-bye. 谢谢你的帮助，再见。 A: You are welcome. Good-bye. 别客气，再见。 A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工业，我是Cathy Winer, 我能帮您吗？ B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻烦你接到Black先生，好吗？ A: May I know who’s calling? 请问您是哪位？ B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。 A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later? 对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗？ B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay. 我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。 A: OK. Then, would you please hold the line? (one minute later) 好的，请你别挂机。（一分钟后） Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，电话接通了，Black先生可以和你通话了，请吧。 B: Thank you for your kind assistance, Ms. Winer 非常感谢你的善意帮助，Winer小姐。 A: You are welcome. 别客气。 |
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2楼2006-12-25 21:09:34
