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| The selection of the mixed research inquiry was based on a primary objective to understand how such system can influence the effectiveness of service delivery to all internal and external customers. At the same time current IT service provider was going through a number of reorganizations and was not able to provide such help from within the department. The desire of the management team was to identify and select the elements of the old IT infrastructure and improve it to extend that such system can provide IT services at the desirable level. The management expected to see more tangible, measurable results in a system improvement project. The justification of the entire project, as much as based on a good user experience, had to be proven by the better, faster, more reliable system performance and compatibility with the entire school administration. This study explored the management beliefs about the fundamental quality of the modern information sharing technology and how such technology could benefit administrative side of any academic program. The review of available literature validated and confirmed the existing problem domain as the administrative aspect of school institution has been mostly neglected by the research community. |
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