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[求助]
选择publishing options一直出现未授权是怎么回事？ 已有2人参与
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选择publishing options，出现 An error has occurred. You may edit the submission to correct invalid information or contact the editorial office for assistance. The error is: Token Expired: Received StatusCode == Unathorized 请问这是怎么回事？ |
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9楼2021-10-29 13:08:11
nono2009
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2楼2021-10-28 17:32:41
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3楼2021-10-28 18:21:59
【答案】应助回帖
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盐酒僧00: 金币+10, ★★★★★最佳答案 2021-10-28 20:57:20
感谢参与，应助指数 +1
盐酒僧00: 金币+10, ★★★★★最佳答案 2021-10-28 20:57:20
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一样的问题，刚刚咨询了Elsevier online, 获取信息如下: Kiaralyn Duran (Listening) Kiaralyn Duran: Hi, my name is Kiaralyn Duran. How may I help you? - Xingyuan Zheng: Hi, we have some problem in submission - Xingyuan Zheng: The error code is: 'An error has occurred. You may edit the submission to correct invalid information or contact the editorial office for assistance. The error is: Token Expired: Received StatusCode == Unathorized' Kiaralyn Duran: Can you please provide to me teh journal name? Xingyuan Zheng: We prepared all files needed for submission but in the last step, the system need us to choose 'publishing options', and the error arise. Xingyuan Zheng: Full Journal Name: Mechanism and Machine Theory · Kiaralyn Duran: Thank you. Kiaralyn Duran: We just received an update regarding this issue and our technical team is currently looking into this. Xingyuan Zheng: it means this is a bug of the submission system? Kiaralyn Duran: Yes Dr. Kiaralyn Duran: I apologize for the inconvenience this may have caused you. Xingyuan Zheng: ok, thank you. But could tell me till when this issue can be addressed? Kiaralyn Duran: For the meantime, I suggest you to please try to access your submission again after 24 hours. Xingyuan Zheng: Really appreciate it, we will try it later · Kiaralyn Duran: Okay Dr. Is there anything else I can help you with today? - Xingyuan Zheng: No, thank you for your help, bye. 大概就是说投稿系统今天有问题，他们已经派人去修了，一般24小时搞定，所以明天再投稿看看吧 |
4楼2021-10-28 20:23:25