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[求助]
选择publishing options一直出现未授权是怎么回事？ 已有2人参与
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选择publishing options，出现 An error has occurred. You may edit the submission to correct invalid information or contact the editorial office for assistance. The error is: Token Expired: Received StatusCode == Unathorized 请问这是怎么回事？ |
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nono2009
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2楼2021-10-28 17:32:41
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3楼2021-10-28 18:21:59
【答案】应助回帖
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感谢参与，应助指数 +1
盐酒僧00: 金币+10, ★★★★★最佳答案 2021-10-28 20:57:20
感谢参与，应助指数 +1
盐酒僧00: 金币+10, ★★★★★最佳答案 2021-10-28 20:57:20
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一样的问题，刚刚咨询了Elsevier online, 获取信息如下: Kiaralyn Duran (Listening) Kiaralyn Duran: Hi, my name is Kiaralyn Duran. How may I help you? - Xingyuan Zheng: Hi, we have some problem in submission - Xingyuan Zheng: The error code is: 'An error has occurred. You may edit the submission to correct invalid information or contact the editorial office for assistance. The error is: Token Expired: Received StatusCode == Unathorized' Kiaralyn Duran: Can you please provide to me teh journal name? Xingyuan Zheng: We prepared all files needed for submission but in the last step, the system need us to choose 'publishing options', and the error arise. Xingyuan Zheng: Full Journal Name: Mechanism and Machine Theory · Kiaralyn Duran: Thank you. Kiaralyn Duran: We just received an update regarding this issue and our technical team is currently looking into this. Xingyuan Zheng: it means this is a bug of the submission system? Kiaralyn Duran: Yes Dr. Kiaralyn Duran: I apologize for the inconvenience this may have caused you. Xingyuan Zheng: ok, thank you. But could tell me till when this issue can be addressed? Kiaralyn Duran: For the meantime, I suggest you to please try to access your submission again after 24 hours. Xingyuan Zheng: Really appreciate it, we will try it later · Kiaralyn Duran: Okay Dr. Is there anything else I can help you with today? - Xingyuan Zheng: No, thank you for your help, bye. 大概就是说投稿系统今天有问题，他们已经派人去修了，一般24小时搞定，所以明天再投稿看看吧 |
4楼2021-10-28 20:23:25
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7楼2021-10-28 20:57:43
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If you are in the process of submitting a manuscript: we are aware of an ongoing issue at the Publishing Option stage. Our teams are working on resolving it with the highest priority and will have it fixed as soon as possible. You can cancel and try again later. If you are able to view the APC, please select your preferred option and click on proceed to complete the submission. We apologise for any inconvenience. |
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