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Job Purpose: Provide timely and quality technical support for HDPE customers in the region for the assigned process & application. Utilize the technical skills to support the new market development in the region. Responsibilities • Translate / implement technical related parts of BU / VT/ TM Department strategies towards SEA market, by: - Analyzing & consolidate market trends & opportunities - Implement required product portfolio changes - Promote new grades • Build productive technical customer relationships by: - Providing optimum customer (technical) services - Identify and realize value creation opportunities with current / future product portfolio - Initiating market analyses (competitors, products, applications, prospects) and value chain analyses • Seek all HDPE grades approval and third party laboratory testing is to support the company declarations of compliance to various regulations • Translating market analyses in T&I projects (product developments, product phase outs, product cost price reductions) and choices for market growth strategy (Pre marketing, co-producer deals, plant production wheel optimizations) • Organize and provide technical seminar/training to external customers and Polymer Sales teams according to customer training program. • Building Customer Loyalty by Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. • Respond to external and internal customer¡¯s technical inquiries and technical requests. • Resolve customer¡¯s technical problems and difficulties by making field trips and/or trials to troubleshoot these problems on-site. • Handling various applications with more regions. • Coordinate and conduct trials and testing to evaluate new and modified grades; consolidate feedback and result. • Report the development of new technologies, products or innovations and its impact on future product trends and technologies. • Analyze customers or competitors¡¯ products and recommends company¡¯s equivalent grades that can produce similar quality and performance. • Participate in T&I product development programs on products that are strategic to company and are of interest to company corporate and other strategic market regions. • Maintain close relationship with machine and equipment manufacturer to get first-hand knowledge on new trends in products, technology and machinery to support new product development. • Analyze customers' technical needs and develop proposals outlining how the organization¡¯s products and services can meet these needs and be integrated and implemented with the customer's existing systems and equipment. Requirements -Bachelor Degree (Chem. Eng., & Polymer Science) -5-7 years of Polymer experience in the field of TM, manufacturing, processing or marketing -Excellent English; any additional language preferred -BIM ((Basic Industrial Marketing) or AIM(Advanced Industrial Marketing) -Strong polymer background -Proven leadership and communication skills -Multicultural flexibility and international mindset of building on diversity -Good understanding of key business and financial processes -Driving for success, planning and organizing, hold people accountable -Develop and empower people -Computer skills and deal with SAP system. |
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