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Computer help desks are used to fielding oddball requests but sometimes the questions leave even the best of them stumped. Such as: "Why isn't my wireless mouse connected to the computer?" Or: "Can you reset the Internet for me?" Then there was the questioner who asked: "Where can I get software to track UFOs?" Robert Half Technology, a provider of information technology professionals based in Menlo Park, California, asked 1,400 chief information officers from companies across the United States to come up with the most baffling questions their help desks or technical support teams had ever received. Among the more unusual were: -- "My computer is telling me to press any key to continue. Where is the 'any' key?" -- "Can you rearrange the keyboard alphabetically?" -- "My daughter is locked in the bathroom, can you pick the lock?" -- "Can you tell me the weather forecast for next year?" -- "Can you install cable TV on my PC?" Then there was the computer user who confused the CD-ROM drive with a drink holder and asked: "How do I get my computer's coffee-cup holder to come out again?" Katherine Spencer Lee, executive director of Robert Half Technology, said such queries were a test of the skills of the help and technical support desks. "These unusual requests highlight the need for technical support personnel to also demonstrate patience, empathy and a sense of humor," she said. |
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