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【2012-11-30】ICSS 2013 （International Conference on Service Sciences 2013）
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The 2013 International Conference on Service Sciences (ICSS 2013) Hosted by Graduate School at Shenzhen, Tsinghua University Co-sponsored by IBM, Serviceology Advisory and Steering Committee, and Service Science Society April 11-13, 2013, Shenzhen, China Conference Website: https://www.icss2013.org https://www.global-optimization.com/icss2013 Conference Objective Knowledge based service innovation and growing demand in emerging markets are important propeller of global economy. The service sector has had an annual growth rate of 30% in developing economies such Brazil, China, India, and Russia in recent years. The remarkable growth of the service economy is driven not only by traditional service firms but also by manufacturing sectors. These developments highlight the needs of quality and innovative services for companies to succeed and prosper in the market. Increasing importance of being service-oriented has also proposed a wide range of research agenda in different disciplines. In light of this emerging trend, ICSS 20013 will be held in Shenzhen, China on April 11-13, 2013, which is hosted by the Graduate School at Shenzhen, Tsinghua University, with the sponsorship of IBM, Serviceology of China and Service Science Society. This event aims to bring together scholars, researchers and managers of various areas and industries for intellectual exchanges, research cooperation and professional development. This conference features eight different submission tracks inviting presentations of theoretical research findings and case reports. Moreover, this program also offers excellent networking opportunities to participants, with a wonderful taste of local culture. Tracks and Topics of Interests Areas of interest include, but are not limited to the following: 1. Service Science Definition and taxonomies of service, service system, service science, or Serviceology Relations among service economy, service innovation, service management, information science Service and service system modeling and analysis Complex system and complex network modeling and simulation Human behavior in service systems The dynamics of service system evolution 2. Service Management Customer relationship management Service supply chain management Human resource management in services Service project management Service development process management Service quality management Tools and techniques for IT service management 3. Service Innovation Service design methodology Service innovation theory Business model innovation Business process modeling and design Innovation and service industry evolution Globalization of service innovation 4. Service Marketing Service marketing management Service quality and customer satisfaction Service-dominant logic of marketing Consumer/customer service experience Service communication Service pricing Service branding 5. E-Services and Service Computing Cloud computing Collaborative service management in B2B and B2C e-commerce Decision support systems for service management and operations Data mining for service intelligence Service knowledge management 6. Service Design and Engineering Service development Service quality assurance Service design methodology Service optimization Service demand forecasting, pricing, and planning User Contribution Systems Service requirement collection, specification, analysis 7. Applications and Industry Practice Public Services: Healthcare, education, government, transportation, telecommunication Private Services: Small business, distribution, retailing, service for social and cultural events Service in manufacturing companies 8. Education and Curricula Development Service science education and curricula design Talent requirement in modern service industry Methodology and practice of service science curricula design Practice of teaching service science courses Teaching method and case study for service science courses Paper Submission High quality research papers and case studies are invited to be submitted through the following link: https://www.easychair.org/conferences/?conf=icss2013 Each submission should meet the following requirements: No more than 6 pages in length including references, illustrations, and appendices. A short abstract around 150 words and keywords contained on the first page 2-column, single-spaced text in 10 point Times Roman for the body of the text No page numbers No headers and footers Standard US-letter size PDF format All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals. Submitting a paper means that, if the paper is accepted, at least one author will pay the registration fee and attend the conference to present the paper. Publication The conference proceedings will be published by CPS and submitted to Xplore and CSDL digital libraries. The proceedings in previous years have been included in EI Compendex, and CPS will make reasonable efforts to ensure similar indexation. Awards ICSS 2013 will offer one best paper award and one best student paper award. Important Dates Submission Due: November 30, 2012 Notification of Acceptance: January 15, 2013 Camera Ready Copy Due: January 30, 2013 Author Registration Due: March 01, 2013 Contact Miss Xueying Xin Email: info@icss2013.org 2013icss@gmail.com |
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