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1. bullet points
2. I¡¯m writing
3. I regret to inform you
4. You¡¯ll be pleased to hear
5. I¡¯d be grateful
6. I look forward to
7. Kind regards
8. do not hesitate to contact me
9. You¡¯ll see
10. Please accept my apologies
11. Please find below



Dear students,

My name¡¯s Charlie Allen and I teach Business English here at SGI in London.  ____________because many of my students have problems writing formal emails, so I am using this as an opportunity to help.____________ if you could fill in the gaps with one of the words/phrases above, so that the email makes sense. Hopefully after doing this exercise you¡¯ll have learnt some useful phrases and will feel more confident when writing formal emails at work.

____________ that for this sentence I¡¯ve started a new paragraph. Just like in your language, we do this in English when changing the subject. It¡¯s a good way of breaking up the text to make it more manageable for the reader, and looks much more professional.

As you may have noticed, I started the email making it clear who I was and why I was writing. That is also very common. We can also use ____________, such as for the following tips:

Keep a word document of useful phrases for emails so you don¡¯t have to remember them every time
Copy the style and formality of the email you are responding to
Bullet points don¡¯t require commas at the end____________ for the delay in writing this blog entry. I¡¯ve been very busy at work, and so haven¡¯t had much time. ____________that there¡¯ll be more Business English entries in the future, so make sure you check the blog regularly.

____________ space to write your comments. This is a fantastic opportunity to practise your English, by asking questions about writing formal emails, or telling me if you¡¯ve used any of the phrases you¡¯ve learnt from this blog entry.

____________that there aren¡¯t any attachments with this letter, but hope that it has been useful nonetheless. Please ____________with your queries and comments.

____________ meeting you here at SGI soon.

____________,

Charlie Allen
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3Â¥2012-08-02 19:47:21
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With all due respect, it is not a good "BUSINESS" email example due to several wordy phrases and misuse of business conventions.
Study is an one-way trip
4Â¥2012-08-09 17:41:24
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