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mollycayu

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注册: 2012-03-07
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[交流] shopping online

It is not the first time shopping online.
I gave an order for three books 6 days ago.
The expected time of the arrival is yesterday.
But they did not come on time.
At 5 o'clock yesterday afternoon I wrote a letter to the complaint department about delivery time.
Then they sent me an answering letter in a few moments.
Taday a lady of Customer Service gave me a call, saying that she would press the logistics company to delivery goods as soon as possible.
About 3 hours later, there was a knock at the door.
I payed for the goods after I checked them.
Altough the delivery time is the longest up to now, which is unpleasant, the answer of Customer Service is very quick and satisfactory.

[ Last edited by mollycayu on 2012-3-18 at 14:06 ]

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hqq716

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I like shopping online, too, and usually on Tmall, Jingdong, 1 hao dian and Paipai, etc.
Also, i call complaints hotline occasionally.The most terrible thing i experienced was that when i purchased in Jingdong mall. Since the consignee address was devious, in the village,you konw, it spent me half a month to receive the goods. During the long waiting time, i had no option but to write complaint application. But the application resulted inconducively.
Calling complaints online, i think, is more helpful than writting complaint application.