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We attempted to categorize our participants using previous strategy classifications [2,13], but were only partially successful. Therefore we developed our own classification based on participants’ strategy descriptions (Table 3). Our sample included 2 no-filers (folderless spring-cleaners), and 8 frequent filers - but no spring-cleaners (users who only clean their inbox periodically). The remaining 21 participants had large inboxes (>75 items, average 1137), like the nofilers and spring-cleaners in [13], however their reported strategies did not match these classifications. They filed some new emails immediately (typically those of perceived long-term value such as e-commerce receipts), and deleted low-value spam. Other messages were left in the inbox, which was occasionally spring-cleaned. In other words they employed multiple strategies – a combination of frequent filer, spring cleaner, and no-filer, e.g. (P25: “I’d like to manage as and when I receive them but I don’t. I do it periodically - 10 minutes a day just to categorize the things that are important. 10 or 15 I’ll categorize ... the rest of them I think oh I’ll get round to doing that at some stage - but I don’t normally. However I did spend an hour on a train last week tidying my emails because I was bored. I reduced my inbox by about 1500”). We divided the 21 multiple-strategy participants into two sub-groups, E2 and E3, based on the extent to which they reported manually filing new messages on a daily basis. E2 users filed many emails everyday, whilst E3 users only filed a few (<5) messages of particular longterm value: (P31: “I have a folder for registrations. I’ve got other [unused] folders – I don’t even know what they are. The vast majority [of email] is a big long list”). E1/E2 users indicated that organization was a priority for them, whilst E3/E4 users considered it to be less important. |
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