| 查看: 547 | 回复: 3 | |||
zyz1981至尊木虫 (文坛精英)
医学物理
|
[交流]
【Pure water】Lack of Service Standards and Regulations
|
|
A series of video clips that show some well-known domestic couriers mishandling express parcels has recently aroused public indignation. Lost parcels and goods damaged in transit have turned out to be frequent occurrences. Worse still, nine out of ten complaints about such problems are in vain because of the absence of laws and regulations. Wang Fushan, Deputy Secretary General of the National Consumer Complaint Center, says speed and safety are the two key characteristics of express delivery services. Yet regretfully domestic couriers don't do well in these respects. He says last year they received more than 20,000 complaints about express delivery service, up 70 percent from 2009. "Severe delay is a long-standing problem that takes up the biggest proportion of the complaints. The second highest proportion involves disputes over damaged or lost goods." Statistics indicate that China has more than 10,000 express delivery companies, both registered and unregistered. Most of them have adopted franchising as their business model, because it's the most economical way to realize nationwide coverage. But the low-input operation has directly resulted in couriers that are rich in number but poor in quality. Many of them have no fixed offices, no warehouses and no related equipment. All that they have is just a phone and a couple of runners going door-to-door on electric bicycles. With the surge in online shopping, further limitations of the industry have come to light. Xi Chunyang, President of the well-known domestic courier Shentong Express, says the huge market demand has greatly outpaced couriers' capacity. "We expected to process 2 million pieces per day last year, but the actual amount reached some 2.4 million, which was more than we could deal with." Faced with an increase in both demand and complaints, China's State Post Bureau has announced that it will formulate the industry by the first quarter of this year. It's collecting internal regulations from foreign-invested, state-owned and private express delivery companies to draw up relatively balanced industry standards. It has been reported that as part of the regulations, companies with a certain business volume will have to meet specific basic requirements such as having mail-sorting facilities. Besides all that and taking the status quo of domestic couriers into account, there seems to be much more to do before China's express delivery service is on track to healthier development. For CRI, I'm Wu Jia. |
回复此楼» 猜你喜欢
有爆料，一个青年教师卖房得400万，然后换了一个四青帽子
已经有3人回复
-
化学工程调剂289
已经有28人回复
-
328求调剂
已经有17人回复
-
材料类284调剂
已经有7人回复
-
334求调剂
已经有8人回复
-
085600材料与化工专硕329 求调剂
已经有22人回复
-
070300化学279求调剂
已经有9人回复
-
土木水利专硕276分求调剂
已经有9人回复
-
331求调剂
已经有3人回复
-
材料与化工专硕306分找合适调剂
已经有24人回复
dolphinfish
至尊木虫 (文坛精英)
★
小木虫(沙发+1，金币+0.5):恭喜抢个沙发，再给个红包
小木虫(沙发+1，金币+0.5):恭喜抢个沙发，再给个红包
 |
2楼2011-02-22 23:50:06
dolphinfish
至尊木虫 (文坛精英)
一只想胖的骨头
- 应助: 0 (幼儿园)
- 金币: 11909.3
- 散金: 40
- 红花: 16
- 沙发: 1284
- 帖子: 19227
- 在线: 1252.6小时
- 虫号: 312071
- 注册: 2006-12-30
- 性别: GG
- 专业: IP
3楼2011-02-22 23:51:21
 |
4楼2011-02-23 07:34:32
