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[交流] The 14th International Conference on Service Systems and Service Management (ICS

会议城市:

辽宁大连

是否Ei/ISTP收录:

Ei收录

截稿日期:

2015年3月31日

The 14th International Conference on Service Systems and Service Management (ICSSSM 2017) ( ICSSSM17 )

2017年6月16-18日，第十四届服务系统与服务管理国际会议（ICSSSM 2017）-大连-东北财经大学

会议简介：

由美国电气和电子工程师协会（IEEE）支持的服务系统和服务管理国际会议（ICSSSM），着眼于21世纪服务科学新兴领域发展和应用的研究，涉及服务科学理论与机制、服务系统设计、服务供应链、服务营销、行业服务管理、服务信息技术与决策、服务管理实践等方面，旨在为服务管理领域的学者和企业人士提供一个分享最新研究成果和实践经验并探讨服务科学未来发展的交流平台。ICSSSM会议已经成功举办了13届，本次会议将在大连东北财经大学举行。欢迎各位学者，研究生，博士生参加。

官方网站：https://smse.dufe.edu.cn/ICSSSM17

重要截止日期：
全文提交：2017年3月31日
录用通知：2017年4月20日
论文终稿：2017年5月15日
会议时间：2017年6月16日-18日

Topics of interest:

The topics of interest include, but are not limited to, those listed in the following tracks:

Track 1 – Theory and Principle of Service Sciences
Service concepts and strategies, quality assurance, performance metrics.

Track 2 –Service System Design, Operations, and Management

Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.

Track 3–Supply Chain Management for Service

Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.

Track 4–Service Marketing and Financial Management

Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk
management, revenue management.

Track 5–Specific Industrial Service Management

Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.

Track 6–Service Information Technology and Decision Making

Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems
integration.

Track 7–Service Empirical Studies and Case Studies

Education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, tourism, after-sales service, service for social, economic, and cultural events (e.g., exhibitions, sports, festivals).

Track 8–Management of healthcare services

Operation management of healthcare systems, new healthcare service organizations and their operation, healthcare information technology, healthcare resource planning, healthcare data analytics, human resource in healthcare systems.

Track 9–Electronic business new models and strategies

Internet finance, cloud computing and big data for e-business/e-service, open innovations for e-business/e-service, online to offline marketing, information sharing in e-business/e-service environment, distribution channels and product variety of e-business/e-service, e-logistics management.

Track 10–Data analytics and service management

Big data computing and application, data analytics, data mining, predictive analytics, knowledge discovery, classification, risk detection for service management.

Paper Submission
1. All submissions should be written in English. And the length of your full paper should be no more than 6 pages.
2. Please submit your electronic version of your Camera-ready paper in .PDF (make sure there is no page number on each page) on
https://easychair.org/conferences/?conf=icsssm17 .

论文提交指南：
请将您的论文（PDF格式）通过Easychair系统提交：https://easychair.org/conferences/?conf=icsssm17
所有参赛论文须以英文书写。您的论文全文的长度应不超过6页，长摘要不超过3页。论文初次提交按照您的一般格式即可，审稿通过后您有充足时间按照要求修改格式。

会议邮箱： ICSSSM17@163.com（有任何问题都可以通过邮件联系，我们会及时回复您的提问）

Mrs .Chunguang Bai
Email：ICSSSM17@163.com

Address：217 Jianshan Street, Shahekou District, Dalian, Liaoning, China

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