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===== email start=====
8/31/2012
Case Number: 120831-0380257

Thank you for contacting ScholarOne Technical Support. Your request has been received. This case will be evaluated and assigned to a Customer Support Representative. Depending on the severity of your issue, this may be escalated in our support queue.

If you have an urgent need please call us at +1-434-964-4100 or 888-503-1050 (US-based numbers) Monday through Friday 12:00 am (midnight) through 8:30 pm Eastern Time.

Regards,
ScholarOne
Customer Support
A Thomson Reuters Company

****************
Original Request
Queried a submit question please.
Dear Sir/Lady,
This is Roc Liu who's author to bother you for a couple minutes.
I would like to submit my manuscript to Computer Journal by http://mc.manuscriptcentral.com/compj .
However I met an error when I uploaded all files in step 6.
It still shows the tex failed to convert.
I queried the AQ&A from http://mchelp.manuscriptcentral.com/gethelpnow/
, and confirm pdftex is 1.4 version.
I capture the screen in attachement.
Can you help me for this situation please?
Kind regards,

Rock.




### ÆäʵÎÒÊÇÏëÎÊ tex uploaded ÎÞ·¨×ª³É pdf,  µ«ÊÇ Sasha ½ÐÎÒ×Ô¼º×ª³É pdf ºóÈ¥ upload~ ###


----------ʱ ¼ä£º2012Äê8ÔÂ31ÈÕ(ÐÇÆÚÎå) ÉÏÎç10:50 (UTC+0:00 Â׶ء¢¶¼°ØÁÖ¡¢Àï˹±¾Ê±¼ä)  »ØÎÒµÄÐÅ ----------
Case Subject:   Queried a submit question please.

Dear Rock,

Thank you for contacting ScholarOne Customer Support.

If a PDF upload is failing to convert to the PDF proof, open it in Adobe Acrobat (version 6 and above).
When the file has loaded, go to the File option in the top left corner and select Print.
The Print Options pop-up will appear with a dropdown list of printers available.
From the dropdown you need to select Adobe PDF.
Click on Print (Print to PDF is a virtual emulation device, not actually a printer).
The PDF generation may take a moment (depending on the file size).
When the file is generated, upload it. The file should convert properly and present itself in the PDF proof.

If you encounter any difficulties, please provide me with the User ID that you are using to log in an work on the manuscript in question as I was unable to locate an account associated with your name / email address. Also, please provide me with the title of the manuscript in question.

I hope this has been helpful.  
Please feel free to contact me should you have questions or need further assistance.

Kind regards,

Sasha
Customer Support
ScholarOne Manuscripts
A Thomson Reuters Company

----------- ʱ¼ä£º2012Äê8ÔÂ31ÈÕ(ÐÇÆÚÎå) ÖÐÎç11:54 (UTC+0:00 Â׶ء¢¶¼°ØÁÖ¡¢Àï˹±¾Ê±¼ä) ----------

Dear Rock,

Thank you for your email.

I most sincerely apologize for the omission on my side.

I have re-checked The Computer Journal manuscript submission site and was able to locate your manuscript entitled 'Weaknesses of .....'.

I have checked -Instructions to authors- page provided by the journal and eas able to find the following information:

'...Authors should submit postscript, LaTex, PDF or Word files ...'

However, to fix the conversion issue with a LaTex formatted manuscript please follow the basic guidelines below:

1.  Always upload the main LaTeX file first, selecting the file designation of Main Document.
2.  Then, upload each file that is related to the main .TEX file and is needed for processing, selecting the file designation of TeX/LaTeX Suppl File.
3.  Be sure to upload all style sheets, reference files that are part of the document.
4.  All image files must be saved and uploaded in .EPS format in order for the file to properly format and convert.
5.  If changes are made to the main LaTeX document after all of the related files have been uploaded, all supplementary LaTeX files will have to be removed and re-uploaded.

Please be sure to flatten your EPS files before uploading.
The Flatten Image command merges all of the layers of the image into a single layer with no alpha channel. After the image is flattened, it has the same appearance it had before.

In order to flatten an image in Photoshop, please follow these steps:

1. Open the image in Photoshop
2. On your top menu click on the -Layer- dropdown menu and select -Flatten Image- option.

In addition, I would most kindly suggest that you use the -[view Tex-Processor log file]- link below your main tex file to view the log and repair your main tex file according to the errors reported in the log file (e.g. "You're missing a field name---line 13 of file sample.bib".

I hope this has been helpful.
Please feel free to contact me should you have questions or need further assistance.

Kind regards,

Sasha
Customer Support
ScholarOne Manuscripts
A Thomson Reuters Company


****************
¸ù¾Ý Computer journal ³ö°æÉçµÄ¹¤×÷ÈËÔ± Sasha С½ãµÄרҵÒâ¼û:
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ÕâÊÇÆÚ¿¯Í¨ÖªµÄÐżþÈçÏÂ:

===== start =====
¼Ä¼þÈË£º onbehalfof@manuscriptcentral.com
ÊÕ¼þÈË£º rock@qq.com
ÈÕÆÚ£º         2012Äê9ÔÂ1ÈÕÉÏÎç12:04
Ö÷Ö¼£º         The Computer Journal - manuscript submitted - COMPJ-2012-08-0553
¼Ä¼þÈË£º manuscriptcentral.com

Dear rock,

This is just to inform you that we have received your paper entitled "Weaknesses of ¡­..". Number "COMPJ-2012-08-0553" has been allocated to it, and we would be very grateful to you if you could use this number in our future correspondence.

In the meantime, do not hesitate to contact Jutta Mackwell at Jutta.Mackwell@hq.bcs.org.uk if you have any query.

Yours sincerely,
The Computer Journal Editorial Office
http://comjnl.oxfordjournals.org/
http://mc.manuscriptcentral.com/compj

BCS website:
www.bcs.org

===== end =====

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[ Last edited by rockinuk on 2012-9-2 at 19:12 ]
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